Location: San Francisco, California

Title: Support and Sales Engineer

Minimum Education Level: Bachelors Degree

Type: Full-time

We are seeking a resourceful, dynamic and talented person who is passionate about technology and customer support. The job would involve 50% customer support and 50% demos and other sales related activities to promote the sleek Webinato platform for virtual training and marketing webinars.

The ideal candidate has the following characteristics:

  • Has strong work ethics with a fun yet professional personality
  • Is meticulous with tasks and can manage them efficiently
  • Has a strong command of the written and spoken English language
  • Has had experience supporting software applications
  • Has had experience managing small groups of people
  • Is a people person and can talk eloquently over the phone and explain features
  • Has some technical background
  • Can sell (although this is not a sales job)
  • Can troubleshoot computers (although you will not be doing this)

The duties will include:

  • Manage level 1 technical support (team of 4-5)
  • Create programs to evaluate the success of our customer support
  • Provide technical support over the phone
  • Help sales close deals by providing technical expertise, giving demos…
  • Communicate with engineers to enhance user experience
  • Communicate with key customers

Webinato offers many advancement opportunities and is only interested in long-term relationships as we truly invest in our team.